1. Scope
This Refund Policy applies to DineXpro platform subscriptions — the paid plans and add-on modules purchased by businesses for their locations, as described on our pricing page. These subscriptions are sold by Paddle, acting as merchant of record for ANNATECH SRL
This policy does not apply to payments made by guests to a restaurant or venue through DineXpro (for example paying a bill, an order, or a reservation deposit). Those payments are made to the venue, which is their merchant of record; any refund of such a payment is handled by the venue under its own policies. If you are a guest seeking a refund for a meal or deposit, please contact the venue directly.
2. 14-day money-back guarantee
You may request a full refund of any subscription charge — an initial purchase or a renewal, monthly or annual — within 14 calendar days of that charge, for any reason.
3. Renewals
Renewal charges are covered by the same guarantee: request a refund within 14 calendar days of a renewal charge and it will be refunded in full. Your service continues until the end of the paid period.
4. Cancellation
You may cancel any subscription at any time from the DineXpro web dashboard. Cancellation takes effect at the end of the period you have already paid for: your modules remain active until then, and no further charges are made. Cancellation is independent of refunds — if a recent charge falls within the 14-day window above, you may also request its refund.
5. How to request a refund
Refunds are processed by Paddle, our merchant of record. You can:
- reply to your Paddle receipt email or use the link it contains, or
- email us at support@dinexpro.app from the email address associated with your business account, with your invoice number — we will pass the request to Paddle.
Approved refunds are returned to the original payment method. Processing times depend on your payment provider.
6. Statutory rights
Nothing in this policy limits or excludes any non-waivable rights you may have under applicable law. Where mandatory consumer-protection or other statutory rules grant you broader rights than this policy, those rules prevail.
7. Contact
- Billing and refunds: support@dinexpro.app
- Company: ANNATECH SRL, str. 1 Mai nr. 45, Municipiul Craiova, jud. Dolj, 200355, Romania — CUI 52437424, Reg. Com. J2025066494002, EUID ROONRC.J2025066494002
See also: Terms of Service · Privacy Policy